FAQs

FAQs

Shipping Policy

We do ship everywhere in the US and internationally! 

Due to COVID-19 shipping times have been delayed in some areas, please be patient and plan accordingly. 

All orders $75 and over within the US ship for free! 

How long will my order take to ship?

Please allow up to 14 business days for your order to be shipped.

How do I care for my items made from The Purl Scout?

Superwash yarns can be washed on a gentle cycle in cold/cool water in a regular washing machine, but NEVER put your woolen items in the dryer. 

For our non-superwash bases we recommend hand washing and laying your woolens flat to dry in order to prevent unnecessary pilling and to prolong the life of the garment.

I have just placed an order and would like a refund...

We accept refunds on orders up to 72 hours after purchase. After that time, it is possible that we will have already begun packaging and shipping your item.

I received the wrong item and need an exchange...

Mistakes unfortunately happen sometimes! Please email us at purlscoutyarns@gmail.com and we will gladly send you the correct item.