FAQs

FAQs

Shipping Policy

We do ship everywhere in the US and internationally! 

Due to COVID-19 shipping times have been delayed in some areas, please be patient and plan accordingly. 

All orders $75 and over within the US ship for free! 

How long will my order take to ship?

Please allow up to a week for your order to be shipped.

How do I care for my items made from The Purl Scout?

Superwash yarns can be washed on a gentle cycle in cold/cool water in a regular washing machine, but NEVER put your woolen items in the dryer. 

For our non-superwash bases we recommend hand washing and laying your woolens flat to dry in order to prevent unnecessary pilling and to prolong the life of the garment.

I have just placed an order and would like a refund...

We accept refunds on orders up to 72 hours after purchase. After that time, it is possible that we will have already begun packaging and shipping your item.

I received the wrong item and need an exchange...

Mistakes unfortunately happen sometimes! Please email us at purlscoutyarns@gmail.com and we will gladly send you the correct item.